Welcome to the FAQ page for Poop Patrol—your local, trusted dog poop removal service in Colchester, Essex, and surrounding towns and villages.

We understand that keeping your garden clean and safe for family and pets is a top priority, and our team is here to take care of the messy work for you.

Here, you’ll find answers to common questions about our services, from scheduling and pricing to safety and eco-friendly practices. Let Poop Patrol help you enjoy a cleaner, hassle-free outdoor space!

1. What areas do you cover?
We serve Colchester and North Essex, and surrounding areas including the likes of:

• Alresford
• Brightlingsea
• Clacton-on-Sea
• Colchester
• Dedham
• Frinton-on-Sea
• Great Bentley
• Great Horkesley
• Layer-de-la-Haye
• Lawford
• Lexden
• Manningtree
• Rowhedge
• Stanway
• St Osyth
• Thorrington
• Walton-on-the-Naze
• Weeley
• West Bergholt
• Wivenhoe

If you’re unsure whether you’re within our service zone, feel free to contact us for confirmation.

2. How often can you come to clean up?
We offer flexible scheduling, including one-time or regular services including weekly, bi-weekly, and monthly options. You can choose a frequency that fits your needs and the size of your property.

3. How does the service work?
Our team arrives at your property, removes all pet waste from designated areas, bags it securely, and disposes of it in your rubbish bin. If we cannot access your rubbish bin, we will leave it discretely on your premises with suitable bagging for you to dispose of upon your return. You don’t need to be home for the service if we have access to your yard.

4. Do you only pick up dog waste?
Yes, our service specialises in dog waste removal to ensure a clean, safe, and healthy environment for you, your family, and your pets.

5. Is the waste disposal environmentally friendly?
Absolutely. We follow all local regulations for waste disposal and prioritise environmentally responsible methods, including biodegradable bags whenever possible.

6. How much does it cost?
Prices vary based on service frequency, property size, and number of dogs. Contact us for a custom quote based on your specific needs.

7. Do you offer discounts for recurring services?
Yes! We offer discounts for weekly and bi-weekly services as a thank-you for choosing us regularly. Get in touch to find out more about our pricing options.

8. What safety measures do you take?
Our team follows strict hygiene protocols, wearing gloves and using sanitary equipment. We clean and disinfect tools after every service to prevent the spread of bacteria and parasites.

9. Do I need to be home during the service?
No, as long as we have access to your yard. We’ll securely close any gates behind us and leave a service notice or update you via text after each visit.

10. Can I cancel or reschedule a visit?
Yes, just let us know at least 24 hours in advance to avoid any cancellation fees. We understand that schedules can change, and we’re here to accommodate.

11. How do I start service?
Getting started is simple! Contact us by phone on 0800 148 8088 or using the form below to set up an initial visit. We’ll discuss your needs and set up a schedule that works for you.

12. Can I leave my dog outside during the service?
Whilst our team love our canine pals, we must ensure that we can offer a safe working environment for everyone, at all times. For this reason, we ask that homeowners keep dogs indoors or kennelled when we are due to visit. If a member of our team does not feel safe due to a loose dog, we reserve the right to cancel a visit.

13. What payment methods do you accept?
We accept major payment methods, including credit/debit cards, bank transfers, and online payments. For regular customers, we also offer easy monthly billing options. All services must be paid for at time of booking.

14. Is your team insured?
Yes, our staff is fully insured to give you peace of mind while we’re on your property.

15. Will you visit all year round?
Yes, our teams operate throughout the year helping you keep your garden spotless 365! In the case of heavy snow/ice, we may offer a limited service for the duration of the inclement weather to ensure the safety of our teams.

16. Why should I hire a professional dog waste removal service?
There are many reasons to use a professional dog waste removal company. Professional waste removal keeps your garden clean, reduces unpleasant odours, and protects your family and pets from harmful bacteria and parasites. We handle the messy part, so you can enjoy a tidy, safe space.

Contact Poop Patrol

Ready to enjoy a cleaner, hassle-free garden? Book your first dog poop removal service with us today! Simply fill out our quick and easy contact form below or give us a call at 0800 148 8088. Our friendly team at Poop Patrol is here to answer any questions and help you find the service plan that best fits your needs. Let us take care of the dirty work so you can get back to enjoying your outdoor space!